| What is a virtual support call? Why is a virtual support call better than using more traditional means? When’s a good time for a fixit? What do I get with a computer optimization? Is the virtual support call for home of business use? What if you can’t connect to my computer? What if you can’t fix my problem? Where is my technician located? What about my privacy? What do I need for a virtual housecall? How long does a session last? What if the same problem comes back? What are the costs? What types of problems do you fix? What are the qualifications of your technicians? What type of computers do you support? How do I pay for the service? When are you open?
What is a virtual support call? (Top) With Softwarefixit's virtual support service technicians can remotely connect and fix your computer in three easy steps. -
Make an appointment. -
A Softwarefixit technician will call for an authorization to connect to your computer. -
Sit back and relax as we connect and fix the problem remotely Best of all there are no hold times! Why is a virtual supoprt call better than using more traditional means? (Top) It’s Cheaper. With a flat fee of $45 there are no hourly or hidden connection fees. It's Secure. Softwarefixit uses the latest encryption technology to securely connect to your computer. Watch our technicians solve your problems remotely without the hassle of an in-home visit. Its Faster Your time is important to us. Pick a convenient time for Softwarefixit to call and connect. Best of all with out service there are no hold times.
When’s a good time for a fixit? (Top) If you have a pesky computer problem, a virus, pop ups or just need help with a software problem or a fix for a slow computer. Softwarefixit is just one click away. What do I get with a computer optimization? (Top) Computers fill up with junk over time such as temporary files from software installs/uninstalls, temporary internet files, unnecessary background programs etc. that cause a computer to decrease in performance. With Softwarefixit's computer optimization package we will get your computer running at optimal efficiency. Is the virtual support call for home or business use? (Top) Both. The virtual support call works just as effectively in the home or office. What if you can’t connect to my computer? (Top) Softwarefixit does not charge if a connection cannot be established. What if you can’t fix my problem? (Top) If Softwarefixit can't solve your problem we will refund your money. If you have questions about the service we provided, you can call back within five days and we will answer any related follow-up questions at no additional cost. Where is my technician located? (Top) Softwarefixit.com does not outsource any calls to foreign countries all support is handled in Atlanta. We are committed to a socially responsible business practices. What about my privacy? (Top) SoftwareFixit.com takes privacy very seriously, We use end-to-end 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation. Also, we will never sell any personal information entered into our website to a third party. What do I need for a virtual housecall? (Top) All you need for a virtual housecall is to have your computer connected to the Internet. How long does a session last? (Top) The average session lasts about 30 minutes. What if the same problem comes back? (Top) If the same problem reoccurs within 14 days, give us a call and we will fix the problem again for free. What are the costs? (Top) If you schedule an appointment, the cost is $45 for a fix. There are no hidden fees!
What types of problems do you fix? (Top) For a complete list check out this link: http://www.softwarefixit.com/problemswefix Examples include computer optimization, virus check, email problems, and software support. What are the qualifications of your technicians? (Top) SoftwareFixIt.com is committed to hiring only highly skilled certified technicians. Currently all technicians have at least 5 years experience in computer support and go through a vigorous background check. What type of computers do you support? (Top) Currently we support all Windows operating systems including Vista, XP, 2003, 98, ME, and 2000. We currently do not support Apple Macintosh, Linux, or UNIX operating systems. If you aren't sure whether you have an operating system we support, give us a call and we'll help you figure it out. How do I pay for the service? (Top) We accept all major credit cards along with PayPal. When are you open? (Top) Technicians are available from 9AM to 9PM EST. With 24hr support available soon.. | 
